Shipping policy

Thank you for shopping with our Botanica. We are dedicated to delivering your sacred religious items, unique souvenirs, and fresh live plants safely to your doorstep. Please review our shipping guidelines below to understand how your order is processed and delivered.

1. Domestic Shipping Only
* **Coverage:** We currently ship exclusively to addresses within the **United States** (including Alaska, Hawaii, and Puerto Rico).
* **Restrictions:** We do not offer international shipping at this time due to agricultural regulations regarding live plants.

2. Order Processing & Cutoff Times
* **Non-Plant Items (Religious Items & Souvenirs):** Processed and scheduled for shipment within **1 to 2 business days**.
* **Live Plants & Fresh Botanicals:** To ensure the maximum health and freshness of your plants, live plant orders are packed and shipped **exclusively on Mondays and Tuesdays**. This prevents delicate living greens from sitting in transit or carrier warehouses over the weekend.
* **Order Cutoff:** Orders containing live plants placed after **Sunday at 11:59 PM EST** will be held and shipped the following Monday.

3. Shipping Methods, Rates, and Estimations
Shipping costs are calculated automatically at checkout based on the total weight of your package and your delivery destination.

*Please note: Delivery timeframes are estimates provided by carriers and are not strictly guaranteed.*

 4. Special Care & Packaging for Fresh Plants
* Every live plant is carefully inspected, watered, and secured using protective wrapping to minimize soil disruption and foliage damage during transit.
* **Weather Constraints:** During periods of extreme weather (severe heat above 90°F or freezing cold below 32°F), we may temporarily hold live plant shipments for a few days to protect them from environmental damage. If a weather delay affects your order, we will contact you immediately via email.

5**Religious Items & Souvenirs:** If physical items arrive broken or damaged due to carrier mishandling, please email us within **5 business days** of receipt with photo evidence so we can file a carrier claim and arrange a replacement.

 6. Tracking & Unboxing Instructions
* **Tracking Numbers:** Once your package is scanned by the carrier, an automatic shipping confirmation email containing your **tracking number** will be sent to you.
* **Immediate Unboxing Required:** For orders containing live plants, please track your shipment closely and bring the package indoors immediately upon delivery. Prolonged exposure to direct sunlight or extreme temperatures on a porch can permanently damage fresh plants. Unbox, gently water, and give your new plant ambient light right away.

*For any questions regarding your shipment, please reach out to our customer service team at botanicaebunire@gmail.com